Position Summary

The Maintenance Supervisor is an important position at The Buckingham and to be successful requires a number of specific mechanical related skill sets, a strong customer service focus, and the ability to work well at all times with fellow staff, residents, vendors, etc.  The Maintenance Supervisor position reports directly to the Director of Building Operations and plays an essential role in the effective and efficient operations of The Buckingham community. The Maintenance Supervisor will supervise the maintenance of the buildings, grounds, security, and mechanical assets of the Community. This person responsibilities include but are not limited to interfacing with the Residents, Vendors, Department Managers, and staff. 

Essential Duties and Responsibilities

The following list is intended to identify the usual and customary duties and responsibilities of this position.  While the list identifies this position’s primary duties and responsibilities it should not be viewed as limited to just items those listed.  The Buckingham is a complex organization and there may be situations, issues and/or circumstances that arise that will require this position to provide help and support outside of their normal duties.  In those situations, issues or circumstances, other duties may be required and assigned.

Duties and Responsibilities

Providing effective leadership by developing relationships with Residents, Staff, and other business partners to ensure we are delivering quality service to our residents within a highly engaging working environment.

• Formulating and implementing tools for effective training/evaluations and methods for follow-up.
• Championing the resident experience and leading the team to create best in class practices for customer service that lead to elevated levels of resident satisfaction.
• Reviewing and addressing the concerns, ideas, and suggestions that are presented by residents and staff to determine their value to the community.
• Assuring that all services and programs are following federal, state and/or local laws and statues.
• Supervising of Maintenance, Engineering and Grounds departments; coordinate the staff for maintenance and repair of all Mechanical / Electrical / Plumbing systems, fixtures in apartments and communal areas, ascertaining that all physical aspects of the buildings are in working order.
• Directly supervises employees in the Building Operations department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
• Assist in hiring of Maintenance & Engineering staff, providing training to staff in all aspects of their duties; provide input to the Director, Plant operations for performance evaluations.
• Maintain Quality Control and Preventative Maintenance Programs; Plan, schedule and oversee all preventative & Scheduled maintenance operations. Order & Inventory all Maintenance & Engineering supplies.
• Assist in Project oversite relating to Maintenance, Engineering & grounds.
• Develops, implements, and updates maintenance policies and procedures.
• Monitors and maintains the Community in a safe and acceptable condition; Inspecting Community to make corrections that do not meet departmental standards.
• Ensures vendor transactions and outside services are properly completed and/or supervised in accordance with contracts.
• Assist in developing the Capital Budget and annual maintenance budgets; maintain budget within budget guidelines.
• Keeps records in accordance with Fire, Life, and Safety Codes.
• Available to resolve emergencies on a 24/7 basis.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

 Five years or more of experience in Plant Operations or a similar level of experience.

• 10+ Years Supervising Experience
• Extensive knowledge of HVAC, Electrical, and Plumbing systems.
• Valid EPA 608 Universal Certification.
• Knowledge of building systems (drywall, painting, carpentry, etc.).
• Computer experience in Microsoft Outlook, Word, and Excel.
• A valid driver’s license required.
• Superior communication and organizational skills.
• Strong leadership skills with an emphasis on customer service.
• Ability to effectively build and maintain relationships with Residents & Staff. 

Competencies

• Must demonstrate an interest in working with a senior population.
• Interacts with guests, residents, and staff in a courteous and friendly manner.
• Responds promptly to resident needs.
• Supports organization's goals and values.
• Balances team and individual responsibilities.
• Manages people effectively by taking responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products, and services.
• Provides leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well.

The Buckingham is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, The Buckingham will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with The Buckingham.

JOB CODE: 1000018